Why should you partner with us?

Our services are designed to deliver best-in-class Epic technology and purpose-built support for Federally Qualified Health Centers (FQHCs). We blend the stability of Epic’s Foundation System with the flexibility, governance, and cost savings that come from a health-center–led cooperative. Unlike hospital-based Epic instances, our system is designed around community health needs, and all decision-making is led by our partner health center executives, ensuring alignment with your missions and strategies.

Our Solutions

  • Accredited Epic Connect Host dedicated exclusively to FQHCs
  • Standardized CTC Epic Foundation build enhanced with FQHC-specific workflows (UDS, Ryan White, PCMH, SDOH, etc)
  • Localized build options to meet each health center’s unique needs while defaulting to best practice standards
  • Seamless upgrades and ongoing optimization

Implementation Services

  • End-to-end Epic implementation management with structured milestones
  • Onsite visits, focus groups, and governance checkpoints
  • Resolute analyst teams providing expertise across all Epic applications
  • Proven go-live readiness program supported by on site and virtual teams

Long-Term Support

  • 24-Hour, Certified Epic Help Desk with real-time resolution
  • Dedicated analyst hours each month for reporting, department building, and enhancements
  • CTC trainers to onboard fresh staff and refresh existing teams
  • Continuous Epic optimization aligned with evolving FQHC requirements

Shared Services & Cost Savings

  • Enterprise licensing and vendor contracts negotiated across the cooperative
  • Enterprise e-faxing, AI document routing, and image exchange
  • Elimination of duplicative costs for faxing, credentialing, billing, and population health tools

Governance & Compliance

  • Our CIO is accountable to the CTC Board of Managers, ensuring transparency and shared oversight
  • Standardized compliance and reporting tools tailored for FQHCs

Operational Efficiency

  • Automated workflows reducing manual HIM and revenue cycle tasks
  • AI-enabled tools for fax sorting, ambient notes, and scheduling
  • Shared services for billing, credentialing, InBasket management, and population health quality initiatives
  • Savings realized through collective purchasing, enterprise contracts, and shared infrastructure
  • Early participation in pilot programs for AI, risk adjustment, and digital health innovations
  • Every build, workflow, and initiative supports FQHC missions of access, equity, and improved outcomes

Progress begins with great people. Let’s talk.

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Contact Us
© 2025 Community Care Cooperative
75 Federal Street 7th Floor, Boston, MA 02110
866.676.9226 (TTY:711)

CTC is affiliated with the Community Care Cooperative (C3), a 501(c)(3) not-for-profit, Accountable Care Organization (ACO) governed by Federally Qualified Health Centers (FQHCs) in Massachusetts. Currently comprised of 18 FQHCs, C3 is focused on advancing integrated and coordinated community-based care for MassHealth members. By leveraging the vast expertise of our statewide FQHCs—in rural, suburban, and urban cities and towns—we have ushered in an unprecedented new era for community-based care in Massachusetts.